- What information do we collect?
information from you when you register on our site, place an order,
subscribe to our newsletter, respond to survey or fill out a form,
including the custom design work order contract.
When ordering or registering on our site, as appropriate, you may be
asked to enter your name, e-mail address, mailing address, phone
number, credit card or payment information.
- What do we use your information
of the information collected from you may be used in one of the
- To personalize your
helps us to better respond to your individual needs.
- To improve our website
We continually strive to improve our website offerings based on
information and feedback received from you.
improve customer service
Your information helps us to effectively respond to your
customer service requests and support needs.
- To process transactions
Your information, weather public or private, will not be sold,
exchanged, transferred or given to any other company for any
reason whatsoever, without your consent, other than for the
purpose of delivering the purchased product or service
- To send periodic email
The email address you provide for order processing, may be used
to send you information and updates pertaining to your order, in
addition to receiving occasional company updates, new, related
product or service information, etc.
- How do we protect your
We implement a variety of security measures to maintain the
safety of your personal information when you place an order, or
enter/submit or access your personal information.
Your payment information is not kept on the premises of the store or
custom design studio once your order has shipped--payment information
is shredded in a cross-cut shredder.
We offer the use of a secure server. All supplied
sensitive/credit information is transmitted via Secure Socket Layer
(SSL) technology and then encrypted into our payment gateway
providers database only to be accessible by those authorized with
special access rights to such systems, and are required to keep the
After a transaction has been processed/approved, your private
information (credit card number, payment information) will not be
We do not use
- Do we disclose any information
to outside parties?
No, we do not sell, trade, or otherwise transfer to
outside parties your personally identifiable information. This
does not include trusted third parties who assist us in operating
our website, conducting our business, or servicing you, so long as
those parties agree to keep this information confidential. We
may also release your information when we believe release is
appropriate to comply with the law, enforce our site policies, or
protect ours or others rights, property or safety. However
non-personally identifiable visitor information may be provided to
other parties for marketing, advertising or other uses.
- Your consent
- Contacting us
contact us using the information below:
Isabel's Scrapbook Store
3175 Nogales Dr
Billings, MT 59101
Shipping and Return Policy
- Most orders ship within 1-2 business days from Billings,
Montana; upon receipt of approved payment and depending on the
volume of orders being processed.
- Most orders will generally arrive 1-7 business days after being
shipped depending on the shipper or shipping method you select.
There may be delays during holidays.
- Orders are shipped Monday thru Friday, excluding holidays.
- The day the order is submitted, does not count as a delivery or
processing day. I highly suggest calling me (406-245-4514)
directly to ensure your merchandise will arrive when needed.
- Orders shipped may be shipped using United States Postal Service,
UPS or FedEx. Standard shipping will include tracking and
insured, using the most cost effective carrier for your address.
- Expedited shipping (overnight, 2nd day, 3rd day) is available for
an additional shipping fee and will be added to your order for payment
processing upon verifying fee with shipper.
- You will receive an email with the tracking number of your
- Your order status on the website will be updated nightly to
reflect shipping method and tracking number--just in case you don't
receive your email with that information.
Custom Designed Albums and Special orders
Because albums, pages or products are custom designed, I am unable to
allow refunds or returns.
Special orders are paid for in
advance, so there is no refunds.
Returns must be made within 30 days of date on
your receipt and in resalable condition.
Damages in shipping claims are
made directly by you to the shipper at the time you receive the damaged
shipment, they will need the damaged shipping box. Contact the
shipper for more information. I will do all I can to ensure your
shipment is packaged properly, but things do happen and everything will be
done to help you with your claim.