Company Policies

Privacy Policy

• What information do I collect?
          I collect information from you when you register on my site, place an order, subscribe to my newsletter, respond to a survey or fill out a form, including the custom design work order contract.
          When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, credit card or payment information.
• What do we use your information for?
          Any of the information collected from you may be used in one of the following ways:
  • To personalize your experience
        Your information helps us to better respond to your individual needs.
  • To improve our website
        We continually strive to improve our website offerings based on information and feedback received from you.
  • To improve customer service
        Your information helps us to effectively respond to your customer service requests and support needs.
  • To process transactions
        Your information, weather public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the purpose of delivering the purchased product or service requested.
  • To send periodic email
        The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company updates, new, related product or service information, etc.
• How do we protect your information?
          We implement a variety of security measures to maintain the safety of your personal information when you place an order, or enter/submit or access your personal information.
          Your payment information is not kept on the premises of the store or custom design studio once your order has shipped--payment information is shredded in a cross-cut shredder.
          We offer the use of a secure server.  All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
          After a transaction has been processed/approved, your private information (credit card number, payment information) will not be stored.
• Do we use cookies?
          We do not use cookies.
• Do we disclose any information to outside parties?
          No, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.  This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.  We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety.  However non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
• Your consent
          By using our site, you consent to our privacy policy.
• Changes to our Privacy Policy
          Any changes to our privacy policy will be posted on this page.
• Contacting us
          If there are any questions regarding this privacy policy, you may contact us using the information below:
                  Isabel's Scrapbook Store
                  itsybel@gmail.com
                  727-685-2134

Shipping and Return Policy

Order Processing

• Most orders ship within 1-2 business days from Billings, Montana; upon receipt of approved payment and depending on the volume of orders being processed.
• Most orders will generally arrive 1-7 business days after being shipped depending on the shipper or shipping method you select.  There may be delays during holidays.
• Orders are shipped Monday thru Friday, excluding holidays.
• The day the order is submitted, does not count as a delivery or processing day.  I highly suggest calling me (727-685-2134) directly to ensure your merchandise will arrive when needed.

Shipping Carriers

• Orders shipped may be shipped using United States Postal Service, UPS or FedEx.  Standard shipping will include tracking and insured, using the most cost effective carrier for your address.
• Expedited shipping (overnight, 2nd day, 3rd day) is available for an additional shipping fee and will be added to your order for payment processing upon verifying fee with shipper.
• You will receive an email with the tracking number of your shipment. 
• Your order status on the website will be updated nightly to reflect shipping method and tracking number--just in case you don't receive your email with that information.

Refund policy

Custom Designed Albums and Special orders

Because albums, pages or products are custom designed, I am unable to allow refunds or returns. 
Special orders are paid for in advance, so there is no refunds.

Scrapbook Store

Returns must be made within 30 days of date on your receipt and in resalable condition.
Damages in shipping claims are made directly by you to the shipper at the time you receive the damaged shipment, they will need the damaged shipping box.  Contact the shipper for more information.  I will do all I can to ensure your shipment is packaged properly, but things do happen and everything will be done to help you with your claim.